Your order will be shipped after Minix.nl has received your payment. All orders are shipped with PostNL, DPD, or GLS (secured shipment). We will inform you about the progress of our order via e-mail. Please note that these e-mails might end up in your spam filter or kept in quarantine. This happens often, and there is nothing we can do about it!
I do not get (or do not have) a payment confirmation and/or tracking code?
Our confirmation e-mail often ends up in the spam box. Please check your spam box to see if our e-mails ended up there. Usually, you should get a confirmation within a few minutes after placing the order.
Free delivery within Europe *
Minix.nl offers FREE shipping within Europe (The Netherlands (NL), Belgium (BE), Germany (DE), France (FR), Luxembourg (LU), and United Kingdom (GB)) for all your orders ! For MINIX Series Products that are in stock and where this is specifically stated, products that are ordered before 11:45 pm will be delivered the next day in the Netherlands, Belgium, Germany, and a couple of other European countries. However, in some countries, the delivery will take up to 2-3 days. For a small part of our offering applies (if in stock): order before 17:00, delivery the next day for NL, BE, and DE, and a couple of other European countries. However, in some countries, the delivery will take up to 2-3 days. Our service does depend on the delivery services we work with. PostNL & GLS also delivery packages on Saturday in the Netherlands! (Delivery on Saturday in Belgium also possible)
Shipment other countries **
Shipping to the following countries: Bulgaria (BA), Denmark (DK), Hungary (HU), Ireland (IE) Italy (IT), Liechtenstein (LI), Monaco (MC), Austria (AT), Poland (PL), Slovenia (SI), Slovakia (SK), Spain (ES), Czech Republic (CZ) and Sweden (SE) €5.24 (EU Countries 1)
Shipping to the following countries: Estonia (EE), Finland (FI), Croatia (HR), Latvia (LV), Lithuania (LT), Norway (NO), and Portugal (PT) €15.47 (EU Countries 2)
For other countries, please contact us via: firstname.lastname@example.org or via our contact page. For other countries the shipping costs can be requested via email@example.com or using our contact page.
Pick up order (after consultations)
We also offer you the possibility to pick up your order for free in Zwolle. Also on Saturdays, Sundays, and evenings. This is only possible upon consultation and after having made arrangements for this. Please let us know that you want to pick up your order. You can prepay via for example iDeal, or pay cash (preferably the exact amount) upon pick-up.
YOU CANNOT USE YOUR DEBIT CARD!
Right of withdrawal or respite
As a buyer, you are liable for depreciation if this is the result of handling the product in a way that goes beyond what is required to determine the type, features, and workings of the product. In short; if the product is used or unpacked more than one would do in a physical store, to determine how it works. This will be decided at the discretion of Minix.nl. Any damages/depreciation will be subtracted from your refund.
You have the right to return your purchase within 14 days after you have invoked your right of withdrawal. You will get a full refund. You will only have to pay for the return shipment from your home to us (costs €8.60 for registered mail via PostNL, with up to €500 insurance). If you want to invoke your right of withdrawal, you must return the product with all supplied accessories - and if possible - in original condition and packaging, to us. Please note: you (the buyer) are responsible for the risk of return (for example if it gets lost).
And please note that all returns agreed upon in advance with our customer service! For returns, please use the return form (which can be found here). If we received the product, we will pay the full refund as soon as possible (at the latest within 5 days after receiving the return shipment) .